Hidden Crown proudly offers free domestic shipping, and any order placed before 3 pm MST will be shipped the same day. Please note that orders are not shipped on weekends or national holidays. You can expect to receive your order within 3-5 business days.
For international orders, customers are responsible for any duties and fees upon delivery.
You have the right to return your product for a refund or color exchange, provided that you contact us within 30 days from the day on which you receive your Hidden Crown® and they have not been worn, and the seal, hangtag, or zip ties have not been broken. Otherwise, the product will not be eligible for a refund or exchange.
This also means that you can’t fully try on the hair –even briefly! If you remove the hair and remove the two zip ties that tie it up, it is ineligible for return. You can always reach out for help color-matching your extension.
If an item is determined to be used or tampered with, you will be notified via email and your order will be returned to you as a courtesy.
Returns must be requested within 30 days of receipt of delivery.
For more details about our return policy click here.
