FAQ
RETURNS
Bundle Return Policy: Bundles are sold as a single package and must be returned together, unopened, to qualify for a refund or exchange. Partial returns of individual items will not be accepted.
SHIPPING
Orders received before 5:00 p.m. ET (3:00 p.m. MT) will ship the same business day, unless there is an unavoidable delay. Orders received after 5:00 p.m. ET (3:00 p.m. MT) will be shipped the following business day. Please note that business days refer to Monday - Friday and exclude holidays and weekends (see below). This means that if you place an order after 5:00 p.m. ET (3:00 p.m. MT) on a Friday, it will ship the following Monday.
FedEx Overnight shipments placed after 5:00 p.m. ET (3:00 p.m. MT) on Friday will not be shipped from our warehouse until Monday and will not arrive to your location until Tuesday.
All Shipments are FOB Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but are not responsible for such deficiencies. All orders are therefore insured for the value of the shipment by the third-party service.
Hidden Crown will do everything in our power to ensure prompt delivery on all orders. However, due to acts of nature and other issues, there are times when our chosen carriers are not able to perform the service requested. Hidden Crown cannot issue refunds for shipping charges for delayed packages.
Please note, international shipments (including Canada) are subject to duties and taxes that are charged upon delivery. The package recipient is responsible for all duties and taxes.
frequently asked questions
REMY hair is the highest grade of human hair on the market. This is because the hair still has its outer cuticle layer and all the follicles face the same direction. This makes your Hidden Crown® last longer, stay shinier, feel silky, and stay tangle free.
Hidden Crown® is also a double-drawn hair extension. This means that the strands are the same thickness from root to tip rather than becoming wispy at the ends. This process is very laborious, resulting in a bit higher price, but the very best quality.
Instead of attaching directly to your hair, the Hidden Crown® uses the weight of your own hair that’s pulled over the wire to securely hold the extension in place. You can wear them throughout the day without having to worry that they’re going to fall out. We do not recommend working out, sleeping or swimming in your extensions as they are likely to get damaged and tangled while doing so.
For the longest life, you want to avoid excessive heat, excessive brushing, and excessive washing. Do not use any heat protectant or styling products on the Hidden Crown® Hair Extension. Styling products have chemicals in them that are not meant for dead, processed hair extensions. Because of this, it is likely that these products will cause drying, damage, matting, and severe tangling. Anything you put in your own hair besides hairspray can rub off onto the extension so be mindful.
Though we have many colors, many customers deposit color to the extensions in order to achieve their perfect color match. Generally going 2 shades darker is not a problem, but we recommend always doing a test strand first as the extensions will absorb color faster than normal hair. We advise against lightening Hidden Crown® Hair Extensions® in any way, because the extension has already been color processed. Just as bleaching agents may cause damage to your own natural hair, it can severely damage the extensions. It’s best to seek professional assistance as we cannot guarantee results or be held responsible for any failed color attempts. You can find many YouTube tutorials on how to color human REMY hair extensions, but doing so will VOID any responsibility on Hidden Crown’s® behalf regarding the extension hair.
If you ordered the wrong color, don’t worry. You may exchange your Hidden Crown® for a different color. You are responsible for exchange and return shipping costs. Please see our return & exchange instructions here.