shipping & return policy

Return & exchange policy

You have the right to return your product for a refund or color exchange, provided that you contact us within 30 days from the day on which you receive your Hidden Crown® and they have not been worn, and the seal, hangtag, or zip ties have not been broken,otherwise they will be deemed exempt of refund or exchange.

This also means that you can’t fully try on the hair –even if briefly! If you remove the hair and remove the two zip ties that tie it up, it is ineligible for return. You can always reach out for help color matching your extension.

If an item is determined to be used or tampered with, you will be notified via email and your order will be returned to you as a courtesy.

Returns must be requested within 30 days of receipt of delivery.

How to make a return

All items, including product accessories, must be shipped back unopened in its original packaging or a return will not be issued. The extensions must NOT have been worn, and the seal, hangtag, or zip ties cannot be broken. Initiate a return request through our Return Portal at https://hiddencrownhair.com/apps/returns with your email address and the PO number found on the packing slip.

This is the 5 digit number with no dashes or slashes. You are responsible for exchange and return shipping costs.

Non-returnable opened package policy

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW open items to be returned for the safety of all of our clients. We are not unlike many other human hair extension companies as this is a sanitary issue.

In the case of hair extensions, your right to return is only valid if the hair extensions have not been removed from its original packaging and are in their original brand new sealed condition and the seal, hangtag, or zip ties have not been broken or removed.

For any questions regarding a return or exchange, please contact us at contact@hiddencrown.comor you can now text us at 1-866-994-3715.

International Shipping

For international orders, customers will be responsible for any duties and fees upon delivery.

Domestic Shipping

Orders ship the same day if placed before 3pm MST. We do not ship orders out on weekends or national holidays. The first shipping day counted for transit is the following business day. An email notification will be sent once the order has been placed, shipped, and delivered. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Standard shipping takes up to 3-5 business days.

Free Shipping On US Orders, except on orders that contain swatch boxes.

Virtual Color Match

We know the paparazzi can be a pain. Confirm your consent to having your photo taken below.
The Virtual Try On and Virtual Color Match tools may collect, capture, store, use, receive or obtain a photo image of your face and use that image and data for the purpose of providing you with a personalized experience.
Any photo image or data you share will not be disclosed to any third-party or stored on any server or system after your use of the Virtual Try On or Virtual Color Match tool and is not used for identification purposes.
I consent to the use of a photo of my image as described in the Virtual Try On and Virtual Color Match Information Notice and agree to all terms, including data retention, data deletion, and data use, processing storage and transfer. I agree to the Terms of Use and Privacy Policy for Beauty Industry Group and Its Affiliated brands.

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TIPS
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

We're about to color you happy! Take or upload your photo and instantly get 3 color matches. It's basically magic!

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Do
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TIPS
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face
Results may vary depending on the quality of photo.
*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.

Keep your chin up and face straight ahead.

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YOUR COLOR OPTIONS

*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.
Still not sure? You can contact our customer service team for hep with your color match. Contact Now.
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Your color match is

CHOOSE COLLECTION

Topper
SELECT
Halos
SELECT
Clip Ins
SELECT
V-Clip Volumizer
SELECT
Flip Up Clip
SELECT
Ponytails
SELECT
Messy Bun
SELECT

COMPARE METHODS

Do Picture

Test

Application
Per Pack
Best For
Lengths
Classic

Classic

APPLICATION
Clip-ins. Made with a fabric-stitched band that adds extra volume at the root.
Per Pack
3 pieces
Best For
Medium to thick hair types, suitable for short hair to long hair.
Lengths
14”, 18”, 24"
Seamless

Seamless

Application
Clip-ins. Made with a thin, silicone band that lays flat against your head.
Per Pack
5 pieces
Best For
Thin to medium hair types, suitable for hair past the shoulders
Lengths
12", 16", 20"
Halo

Halo

Application
The design allows the gravity of your own hair pulled over the top of the invisible wire to hold it securely in place.
Per Pack
1 piece
Best For
Thin to thick hair types, suitable for hair past the shoulders.
Lengths
12”, 14”, 16”, 18”, 20”, 22”
Topper

Topper

Application
Both the original Crown Topper and the Easi Topper should be clipped in about 1-2 inches behind your hairline.
Per Pack
1 piece
Best For
Thin to medium hair.
Lengths
12”, 16”
Flip Up Clip

Flip Up Clip

Application
Flip-Up Clip is created using a latex-free, silicone backing for additional comfort.
Per Pack
1 piece
Best For
Updos, thin to medium hair.
Lengths
18”
Ponytail

Ponytail

Application
Bungee Ponytail is made with a bungee cord that wraps around the base of your ponytail.
Per Pack
1 piece
Best For
Updos, thin to medium hair
Lengths
18”
V-Clip

V-Clip

Application
Designed to evenly distribute hair throughout the head with only six undetectable clips.
Per Pack
1 piece
Best For
Medium to thick hair.
Lengths
12”, 16”, 20”