It is the responsibility of the salon/client to ensure complete customer satisfaction to the end user in relation to all Hidden Crown® products. This would include, but is not limited to, the consultation, selection of product, application of product and any advice or counsel given regarding said product.

Basically, if Hidden Crown® products are not used properly, we cannot guarantee your satisfaction. We offer education and training to help our customers learn how to use our products in the most effective way possible.

Out of Stock Items. Occasionally, some of our products are out of stock. If an item is out of stock, it will be reflected on our website. In the event we run out of stock as we are pulling your order, every attempt will be made to reach you via email or phone to advise you of your options. If we are unable to reach you, we will cancel that part of your order and ship everything else to you.

Disclaimer

Hidden Crown® has a select few endorsed resellers of our products through Internet retailers. If you are looking to purchase Hidden Crown® products outside of our website (www.hiddencrownhair.com) and are unsure of the genuine nature of the product, please call our customer service team and we can direct you to an approved reseller. Hidden Crown® cannot guarantee the quality of any product that does not come from an approved retailer.

Hidden Crown® will not be held responsible for any damages caused to the client’s hair during and/or after the hair extension application process. All stylists and consumers agree to use Hidden Crown® products at their own risk. Hidden Crown® will not be held liable for any labor costs associated with the installation or removal of the product, even if the product is found to be defective.

We may take legal action if necessary against any individuals or entities using Hidden Crown’s® name, logos, or script taken from its websites or promotional materials.

To obtain the rights to use our logos or names on websites, magazines, or other related materials, please contact us at info@hiddencrownhair.com.

STORED INFORMATION

Hidden Crown® values your privacy and takes the security of your sensitive information very seriously. As an added measure to our secure server, we do not store customer credit card information. Please know that Hidden Crown® maintains the highest level of security and encryption to keep all information safe and will not sell, release or distribute any information you provide to purchase any products. This is in direct efforts to protect the security of our customers.

USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

By posting on our Facebook page, YouTube page, Twitter profile, or other social media pages or profiles managed by Hidden Crown® or any of its subsidiary or otherwise related companies, you grant Hidden Crown® the right to use the content you provide for our own purposes, including republication in any form or media.

Hidden Crown® reserves the right to remove any comment or post made on our site or on any Hidden Crown® social media site that we deem to be offensive or damaging to any group or individual.

Products Lost or Damaged In Transit

All Shipments are FOB Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but are not responsible for such deficiencies.

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the Hidden Crown® website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages are:

• - Full Name
• - Shipping Address
• - Billing Address
• - Phone Number
• - Email Address
• - Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order.This information helps us serve you efficiently and accurately. We do not share this information with outside parties except to the extent necessary to complete your order.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products, services, and promotions. The information you submit on our website will not be used for this purpose unless you consent to marketing during registration.

You can unsubscribe from Hidden Crown® emails at any time by clicking the link at the bottom of any Hidden Crown® email.

We use non-identifying and aggregate information to better design our website, to share with advertisers, and to implement advertising via Google, Facebook, and other re-targeting/re-advertising platforms This information is only used in a way that protects your anonymity.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Text Marketing and notifications:

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [INSERT A NUMBER] a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.