Tariff FAQs
Hello Beautiful,
After years of creating crowns fit for queens, Hidden Crown will soon be closing our doors. This decision was not made lightly, as we reflect, our hearts are full – because of you. Your trust, loyalty, and love for our hair extensions have been the true crown we’ve worn with pride.
With gratitude,
The Hidden Crown Team
P.S. While this chapter is ending, your hair journey doesn’t have to. We’re honored to introduce you to our sister brand, Luxy Hair – a name equally dedicated to quality and confidence. Plus, when you join the Luxy Hair
We invite you to continue your hair journey with Luxy Hair.
Learn More About Luxy Hair: https://www.luxyhair.com/pages/hiddencrown
Why is Hidden Crown closing?
Hidden Crown has been honored to serve the hair extension community with passion and pride. As part of a broader business transition, the brand will be closing. We are deeply grateful for your love, loyalty, and support throughout the years – it has meant everything to us.
When will Hidden Crown officially close?
Our website will remain open throughout the end of 2025 (or until our inventory is sold out). After that time, shopping and customer support will transition to our sister brand, Luxy Hair, so your hair journey can continue seamlessly.
Can I still shop Hidden Crown products?
Yes, you may continue to shop Hidden Crown while inventory lasts. Once items are gone, they will not be restocked – so this is your final opportunity to enjoy the pieces you’ve loved.
What will happen to my Hidden Crown account and subscription?
After our closure, your Hidden Crown account will no longer be active. We warmly invite you to begin a new chapter with Luxy Hair by creating an account there to continue your hair extension journey and enjoy exclusive offers. → [Sign up at Luxy Hair here]
Are Luxy Hair products the same as Hidden Crown products?
Not exactly – but very close. Luxy Hair offers many of the same methods you’ve loved at Hidden Crown, including clip-ins, halos, and solution fill-ins, now in an award-winning shade range. With over 15 years of experience, Luxy delivers premium, easy-to-use extensions, along with the same premium quality and exceptional customer care you’ve come to expect. Need help finding your perfect Luxy match? Our team is here for you (see FAQ #7).
What makes Luxy Hair different?
Luxy isn’t just another extension brand – it’s a leader in the category. With 15 years of expertise, 8 collections, 36 shades, 4 lengths, and an award-winning color range, Luxy makes achieving your dream hair effortless. From Clip-Ins to Halos to Solution Fill-Ins, every method is designed for seamless blends and everyday looks. Best of all, their customer care team is second to none – ready to color-match, provide one-on-one consultations, and support you every step of the way.
How can I get help or ask more questions?
Luxy’s caring team is here to support you every step of the way. Whether you need guidance, a color match, or have questions, you can always reach out:
- Email: info@luxyhair.com
- Text: 1-385-213-2763
Why are we introducing a tariff surcharge?
Tariffs on human hair extensions have evolved over the past few months due to ongoing U.S. trade policy updates, resulting in significant higher costs across the human hair industry:
- March 2, 2025: A 20% tariff was introduced.
- April 9, 2025: Tariffs were increased to 145%.
- May 12, 2025: A temporary 30% tariff adjustment went into effect for a 90-day period.
These ongoing changes have led to substantial cost increases across the category. To help offset a portion of this impact, we’ve applied a 10% tariff surcharge. While this doesn’t fully cover the added costs, we continue to absorb the majority to minimize disruption to your business and maintain the product quality and consistency you expect.
Why is your tariff surcharge still active now that tariffs are paused?
While the tariffs are now 30% for the next 90 days, this is still a 30% increase. We are absorbing as much of this increase as we can during this ongoing and ever-evolving situation and the surcharge allows us to continue to deliver and maintain the highest product quality you deserve.
What is a Tariff?
A tariff is a government-imposed tax on imported goods. It increases the cost of bringing products into the country. These costs are paid by the importing business — not the country of origin — and directly impact our industry.
What are we doing to mitigate tariffs?
Our team of sourcing and manufacturing experts are partnering closely with our overseas vendors to maximize efficiency and productivity across the supply chain. We are absorbing as much of the financial impact of the tariffs as possible. While we will need to introduce a 10% tariff surcharge, our goal is to mitigate the effect on our customers.
How are we maintaining quality during this time?
Our commitment to premium quality remains unchanged. We continue to deliver ethically sourced, 100% Remy human hair, held to the highest standards in sourcing, manufacturing, and quality control.Is the Tariff Surcharge permanent?We understand that the tariff environment is ever evolving. We are closely monitoring updates and will continue to evaluate and adapt our approach as new information is available.
What should I do if my favorite color or shade is out of stock?
We are here to help. Our specialized customer service team can recommend alternative products with the same quality and color match to keep your experience seamless.
Hidden Crown
Customer Service
(Text Only) 1-866-994-3715
contact@hiddencrown.com